Refund policy
The short version
You have 30 days from delivery to return most items for a refund, as long as they're
unused and in original packaging. Return shipping is the customer's responsibility except
where we got the order wrong. Some categories can't come back at all — they're listed
below, and we're specific about it so nobody gets a surprise.
What we accept
We'll take a return within 30 days of delivery when the item is:
- Unused, unwashed and unfired
- In its original packaging with tags, manuals and all included parts
- Free of field wear — no mud, no scent, no scuffs on the blade
Gear that's been to the field is gear we can't resell. If you're unsure whether something
qualifies, send us a photo before you ship it back and we'll tell you straight.
What we can't accept
Final sale, no exceptions:
- Ammunition, primers, powder and loaded shotshells. Once it leaves our hands we
can't verify how it's been stored, so we can't resell it. Inspect your order on arrival
— if we gave you the wrong load, that's our error and we'll fix it.
- Frozen beef and all Henderson Beef products. Once it leaves our freezer we can't verify how it's been handled, so we can't resell it.
- Scents, attractants, minerals and feed once opened.
- Mouth calls and diaphragm calls once the seal is broken — hygiene.
- Base layers and other next-to-skin apparel once worn or with tags removed.
Case by case:
- Electronics (trail cameras, rangefinders, electronic hearing protection) —
returnable within 30 days if unregistered and complete. Once a cellular camera is
activated on a plan, it's yours.
- Rifle optics that have been mounted, or show ring marks on the tube.
Firearms
Firearms can't be returned once they've been transferred to you (after Form 4473 and the background check are completed), except when the firearm is defective. Defective firearms are covered by the manufacturer's warranty, and we'll help you file the claim.
If a transfer can't be completed, for example because your background check is denied or your FFL dealer won't accept the transfer, we'll refund the purchase price once the firearm is back with us. Shipping costs and any fees charged by the receiving dealer can't be refunded.
How to start a return
- Email info@hendersonoutdoorstx.com with your order number and what's coming back.
- We'll reply with a return authorization and the address. **Don't ship anything back
without one** — unauthorized returns can't be matched to an order.
- Pack it so it survives the trip. Original packaging inside an outer box is ideal.
Return shipping
Return shipping is the customer's responsibility, except where we shipped the wrong item
or it arrived defective — then it's on us. We recommend a tracked service; we can't refund
what doesn't arrive.
We don't charge a restocking fee.
Refunds
Once your return arrives and passes inspection, we refund to the original payment method
within 5 business days. Your bank typically takes another 3–10 business days to post it.
Original shipping charges aren't refunded.
Exchanges
The fastest path is a return plus a new order — that way you're not waiting on our
inspection before your replacement ships. If you'd rather straight-swap a size or colour,
email us and we'll arrange it.
Defective and warranty items
If something fails, the route depends on when:
- Arrived damaged or dead on arrival: contact us within 7 days. We handle it —
replacement or full refund, our cost.
- Failed later, still under manufacturer warranty: most of our brands run warranty
claims directly, and terms vary a lot. Phenix warrants rods for the original owner's
lifetime; Walker's is one year; Boss Buck is 90 days. Check the Warranty tab on the
product page, or email us and we'll point you to the right place — and help you file it.
Order cancellation
Email us as soon as possible. If it hasn't shipped, we'll cancel and refund in full. Once
it's with the carrier, treat it as a return.
Questions
info@hendersonoutdoorstx.com · Henderson Outdoors, 117 S Main St, Seymour, TX 76380